Privacy Policy

Within this Privacy Policy we’ve provided detailed information on when and why we collect your personal information, how we use it, the limited conditions under which we may disclose it to others and how we keep it secure. Any questions regarding this policy and our privacy practices should be sent to enquiries@darbykeye.co.uk. Alternatively, give us a call on 0121 647 3541.

We are Darby Keye Property Limited, a leading independent commercial property consultancy providing bespoke advice to clients in acquiring and disposing of commercial property throughout the UK. At Darby Keye Property, we are committed to maintaining the trust and confidence of our clients and visitors to our website. Darby Keye Property never sell, rent or trade email lists with other companies and businesses for marketing purposes.

The personal information we collect from you might include:

Your name
Your address
Your Telephone numbers
Your Email address
Your job title
Your website browsing behaviour
Your property preferences.

When someone visits www.darbykeye.co.uk we use a third party service, Google Analytics to collect standard internet log information and details of visitor behaviour patterns. We do this to find out such things as the number of visitors to the various parts of our website. This information is only processed in a way that does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

When we electronically send marketing material or a newsletter we will often use a third-party provider, MailChimp, to deliver the email. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our newsletter. MailChimp is fully GDPR compliant and for more information please review MailChimp’s privacy notice online. You can unsubscribe to any of our general mailings by clicking the unsubscribe link at the bottom of the emails.

We will not sell or rent your information to third parties.
We will not share your information with third parties for marketing purposes.
We may pass your information to our third party service providers, agents, subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example, to send marketing brochures via email or post). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. We would only release your information to a third party outside of this if required to do so legally, for example, to comply with a legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our clients. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

The Darby Keye Property website (www.darbykeye.co.uk) uses cookies. Cookies are small data files on your computer or handheld device. The use of cookies is standard practice for all websites and allows our website to recognise you when you visit. The cookies are essential for helping us deliver a high quality website. Some cookies collect statistical information about your browsing behaviour. You can switch off cookies by setting your browser preferences – but this may result in a loss of functionality when using our website.

In order to comply with the requirements of the Anti-Money Laundering regulations in force, we will be required to obtain evidence to verify your identity. The required evidence may include sight of passport or other identification documents. We will retain this information for the duration of any negotiation and for 7 years post completion of the transaction.

We may use your information to:
Send you information regarding property sales
Provide information about Darby Keye Property, our latest deals and information about the team.

The accuracy of your information is important to us. You are entitled to view, amend or delete the personal information that we hold. If you change email address, or any of the other information we hold is inaccurate or out of date, please email your request to enquiries@darbykeye.co.uk or write to us at Darby Keye Property, 7a Coventry Road, Coleshill, B46 1AZ. Alternatively, you can call us on 0121 647 3541. You have the right to ask for the full information that we hold about you. If you wish to view the information we hold about you, please contact us on the details above and we promise to respond in 14 days or less.

As part of the services offered to you through our website, the information which you provide to us may be transferred to countries outside the European Union. By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected, as outlined in this policy. If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.